Frequently asked questions

Do you accept returns or refunds?


We don't currently offer refunds, but we do offer exchanges as well as store credit for any future drops you may want. Store credit must be used within 1 year. We are sorry for any incovenience caused.




Will your clothing drop again?


Yes but we will only be running a limited number of them each time; the same colour may be restocked if demand is high. If you wish to purchase one you will need to be quick; limited runs are to allow our customer to consciously consume, allow us to stay true to being a slow fashion luxury brand and ensures our products are of the highest quality over being mass-produced. We also endeavour to provide our customer with an exclusive, unique item.




Will you be releasing other types of clothing and not just crewnecks?


Yes, we will. We will be aiming to bring you a whole range of clothing so that we cater to the majority rather than the minority. Over the next few months we will be releasing oversized crews and hoodies and then moving towards winter we will be dropping some oversized sweaters, fleeces as well as some other little suprises which will be just in time for winter so stay tuned! We have some amazing pieces lined up for you guys.




Pre-orders


Pre-orders open one week before an item goes live. Remaining sizes will be loaded onto the site after the week of pre-orders. If there is no remaining stock it will not be put onto the website. Currently we only stock 10 of each item.





  • Twitter
  • Instagram

Check out our Trustpilot reviews here.

Leave a Trustpilot review here.

 

Contact details

 

Email: info@kozikolondon.com

Subscribe to Our Newsletter

©2020 by Kozi.ko